Returns

Right to Cancel, Returns & Complaints (UK Customers)

The information below applies specifically to customers located in the United Kingdom. If you are looking for information about returns within the European Union, please visit: www.cbdsense.com/returns.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you, or a third party indicated by you, acquires physical possession of the goods.

To exercise your right to cancel, you must inform us of your decision by means of a clear statement (for example by email or post). You may also use the Model Cancellation Form (UK) shown below, although this is not mandatory.

You may also cancel your order before it has been dispatched.

Return period

After notifying us of your cancellation, you have a further 14 days to return the goods.

Refund

If you cancel this contract, we will reimburse all payments received from you, including the standard delivery costs of the original shipment (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).

We may withhold reimbursement until we have received the returned goods or you have supplied valid proof that the goods have been returned, whichever occurs first.

Reimbursement will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

Return conditions

• You are responsible for the return shipping costs.
• The risk of return shipment remains with you until the goods are received by us.
• Please include your full name and order number inside the parcel.
• Where reasonably possible, return the goods in their original packaging.

Important – sealed products (health & hygiene)

All products are sealed for health protection and hygiene reasons. The right to cancel does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery.

If the seal has been broken, the product cannot be returned and no refund can be issued.

Damaged or incorrect products

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery so we can provide an appropriate solution.

International returns

• We strongly recommend using tracked shipping.
• Please mark the parcel as “Return” on any customs declaration to avoid additional import charges.

Return address

CBDsense Returns
Laan ten Roode 2
5711 GC Someren
The Netherlands

Model Cancellation Form (UK)

(Complete and return this form only if you wish to cancel the contract.)

You can download the Model Cancellation Form (UK) here:
Download the Model Cancellation Form (UK) – PDF

You may send the completed form by email to info@cbdsense.com or by post to the return address listed below.

To:
CBDsense
Laan ten Roode 2
5711 GC Someren
The Netherlands
Email: info@cbdsense.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods / for the supply of the following services:

Ordered on (*) / received on (*): ___________________________

Name of consumer(s): ______________________________________

Address of consumer(s): ___________________________________

Signature of consumer(s) (only if this form is notified on paper):

Date: ___________________

(*) Delete as appropriate.

Complaints (UK Customers)

We’re sorry to hear that you have a complaint about our service or products. We kindly ask you to contact our customer support team first so we can work together to find a suitable solution as quickly as possible.

You can reach us via:

• Email: info@cbdsense.com
• Postal address:
  CBDsense Returns
  Laan ten Roode 2
  5711 GC Someren
  The Netherlands

After receiving your complaint, we will send you a confirmation. We aim to respond to all complaints within 14 days. If more time is required, we will inform you within this period and provide an indication of when you can expect a substantive response.

If you are not satisfied with how your complaint has been handled, you may seek independent advice from Citizens Advice or your local consumer advice service.

We are not currently subscribed to an alternative dispute resolution (ADR) scheme and are therefore not obliged to participate in ADR proceedings.